What services do you offer? 

• We offer rental, made-to-order/demi couture, bespoke as well as white-glove services. Please refer to our services for more details.

What type of gowns are available for rental? Do you only carry bridal gowns? 

We offer a range of gowns and looks beyond bridal. We also carry gowns and outfits that are suitable for other occasions leading up to your big day, including pre-wedding, rehearsal dinner, evening, after party, civil registration, tea ceremony, etc.

Could you share your rental catalogue? 

• You may browse our catalogue here. Password is Roema8888. 
• Please note our catalogue is not comprehensive, we work with a panel of designers and are able to bring in other styles that might not be readily available in our existing catalogue.

What is the price range for your gown rental? 

Malaysia Collection

• Aspiring SEA designers rental starts from RM2k with most gowns in the starting from RM5k. 
• Tea ceremony rental starts from RM3.8k.
• Renowned SEA and international designers rental starts from RM9k+. 
• Evening gown rental starts from RM300.

Singapore Collection

• Designer gown rental starts from $1900. 
• Tea ceremony rental starts from $1300.
• Renowned SEA and international designers rental starts from $3000. 
• Evening gown rental starts from $600.

Do you offer rental bundles?

We do not offer preset rental bundles, as we believe each bride’s preferences are unique. Instead, we work with you to curate looks that align with your personal style and needs, ensuring you receive the best price for your choices.

Do you offer discounts or promotions? 

We offer seasonal sales or promotional offers from time to time. However, we do not have a “decisive bride” rate. We understand that choosing the perfect or most suitable outfit takes time, and we want brides to feel comfortable and at ease as they shortlist their options. 

Do you have sample sales?

While we generally do not sell the pieces from our display assortment, we can sell from a specific selection from our Stockroom Samples. These are older styles or ones we do not display on our main selling floor, that will be sold at a discount, first pay first get, and only available on request from time to time. Do follow our IG to see if we have any upcoming sample sales. All samples sold out of stock will require alterations off site. 

What is your rental period? 

The standard rental period is approximately 1 week, unless extended at our discretion. We offer flexibility for overseas events, as we understand brides may need a bit more time.

What are your payment terms for rental? 

• We require a strict 50% deposit to secure your date.
• This deposit ensures that your selected item is reserved and kept in pristine condition.
• The remaining balance will be due before or upon the date of collection.

Do you require a security deposit or collateral for rentals?

Yes, we require a security deposit for all rentals. This deposit is refundable upon the return of the item in its original condition. The amount of the deposit may vary depending on the item being rented.

What does made-to-order/demi couture service entail? 

Our made-to-order/demi couture service involves working with a select panel of designers who have curated a collection of exclusive looks for roéma. There are catalogues and samples available for you to try on in our atelier, allowing you to get a sense of the design and fit. Gowns offered through this service are for purchase only and are not available for rental.

What is the process of purchasing a made-to-order/demi couture gowns? 

• When you purchase a made-to-order or demi couture gown, we will take your measurements and order the closest size to your specifications. 
• We will place an order with the designer and generally it will take around 4-5 months to complete the gown. 
• Once the gown is completed and arrives, we will schedule a follow-up appointment for you to try it on in our atelier or at our seamstress. During the fitting, we will work with you and our expert seamstresses to make any adjustments, ensuring the gown fits perfectly. 

Am I allowed to request for design changes for made-to-order/demi couture gowns? 

• Minor design changes and custom requests can be accommodated, as long as they fall within the parameters agreed upon with the designers. We will work with you to ensure that your vision aligns with the design process.

Can I customise my gown or outfit? How does this work?

• Yes we support bespoke offerings.
• Discovery call: We begin with a discovery call to understand the bride's preferences, style, and requirements. During this call, we encourage brides to share details such as preferred cut, fabric, overall vibe, wedding theme, and budget. Brides can also share a mood board or inspiration if available.
• Shortlisting designers: Based on the discussion, roéma will recommend a selection of designers who align with the bride’s vision and needs.
• Design discussions: The bride will then engage in design discussions with the shortlisted designer, typically over calls, to refine the vision. A ballpark quotation will be provided at this stage. A final quotation will be shared once the design and fabric are confirmed.
• Measurements and timeline: Once the design is confirmed, roéma will take the bride’s measurements and photos, prepare a brief, and establish milestones and timelines with the designer.
• Design and fabric selection: The designer will create sketches and secure the required fabric based on the agreed design. A non-refundable deposit will be collected before the sketches are released to the bride.
• Production process: The designer will begin producing the outfit. For more complex designs, a dummy gown made from rough fabric may be created to ensure a perfect fit. This dummy gown will be shipped to roéma’s atelier for fitting and adjustments. The designer will aim to complete the outfit at least 3-4 weeks before the event, allowing time for any last-minute adjustments. Once the look is completed, it will be delivered to roéma’s atelier for the final fitting.
• Final fitting and payment: During the final fitting, any necessary alterations will be proposed. The final payment for the outfit is due at the time of collection.
• If you wish to proceed with customising a look, we recommend booking a discovery call to discuss customisation. You may secure a 15-mins free consultation slot here.

How much will it cost to customise my gown?

The price depends on the chosen designer, the style, the fabric used, and other factors.

Customization typically starts from:

• RM6k / SGD2500 for emerging designers and simpler designs, and can go up to
• RM40-50k / SGD13,000-18,000 for renowned designers. Prices quoted are exclusive of shipping and logistics. 

Do I need an appointment to try on gowns at roéma? 

Yes, we recommend scheduling an appointment to ensure you receive a personalised and tailored experience to try on our gowns. We do not welcome walk-ins. Each appointment guarantees undivided attention for each bride.  Booking, changing or cancelling an appointment can be done via email at admin@roemaatelier.com or WhatsApp us at +65 8149 3430 or +601112898369. Our concierge operating hours are 9-5pm from Monday-Friday.

Should I book a consultation before securing an appointment? 

Yes, we hope to gain a deep understanding of your goals and build the right package or offerings for your special day. If you would like to book a discovery call prior to your appointment to discuss options, please secure a 15-mins free consultation slot here. 

What should I wear or bring to my bridal appointment? 

We recommend wearing strapless bra or seamless undergarments. If you have decided on your wedding shoes, feel free to bring them along as well.

Can I bring my family or friends with me to my appointment? 

Absolutely, we encourage you to bring trusted family members or friends to help you choose your gown. For a more personalised experience and due to limited space in the studio, we suggest limiting to 2-3 guests. 

What sizes do you typically carry? 

Our average sample size is UK6-8, some pieces may fit UK10-12. Although our Atelier carries and industry standard sample size across our panel designers, we welcome brides of all shapes and sizes and will endeavour to deliver a positive retail experience. For petite or plus-sized bride to be, we recommend to book a quick consultation first (either by chat or quick call) to discuss options prior to booking an appointment.

What should I expect during my first bridal appointment? 

Your first appointment will typically be with our Bridal Stylist. It will involve discussing your vision, trying on various styles or cuts, and receiving expert advice from our Bridal Stylist. At roéma, we hope to find you a gown that matches your personality and wedding theme while ensuring comfort and practicality.

How long is my appointment? Do you limit the number of gowns that I try on? 

We do not limit the number of try ons however our standard appointments are scheduled for 1 hour to ensure that brides have opportunities to consult our Bridal Stylist and ample time to explore available options.

Do you charge for appointments? 

No, we do not charge for appointments, however we recommend brides to reach out and consult one of our Bridal Stylists before booking an appointment. This allows us to better understand your preferences and curate a more effective and personalised experience for you.